ITIL v3 Service Operation

This 3-day course ITIL v3 Service Operation course by Solartech, immerses learners in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The main focus areas include Service Transition purpose, principles, processes, activities, functions, technology, and implementation considerations. This course is designed using an engaging case study-based approach to learn the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

Through extensive activities, you will gain knowledge of the Service Operation processes:

• Applying the Incident Management Lifecycle to quickly restore normal operation
• Enabling internal customers to use a service while protecting against unauthorized access
• Preventing recurring problems and resulting incidents with effective Problem Management
• Ensuring decision making that balances stability vs. responsiveness and quality vs. cost

The ITIL V3 Service Course is for Individuals who have an ITIL v3 Foundation Certificate (or the ITIL v1/v2 Foundation + v3 Foundation Bridge certificate) and want to pursue the intermediate and advanced level ITIL certifications.

Individuals who require understanding of the ITIL Service Transition phase of the ITIL core lifecycle and how it’s implemented to enhance the quality of IT service provision within an organization.

IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the processes, functions and activities involved. A typical role profile includes: CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Transition practitioners.

For more information regarding our ITIL SERVICE OPERATION Course, please visit the course site HERE .

 If you are interested in finding out more information, please feel free to email me at mhacker@solartechnj.com.