ITIL training last week – everyone passed their exams – 100%

We had a three days ITIL V3 foundation class last week.  Since the training was live online, we were not impacted by the snow storm and everyone passed the certification exams first try.

” Class and exam went well (passed with 93%)… Mark did a great job with as an instructor..Was the first time for me to do an online training (have done many webcasts before), and it all worked well and was very convenient.” 

” The class was good.  Mark  is a great instructor!  I passed the exam.”

Out next ITIL training is on 3/24-3/26. If you are interested, please click here to register:
http://www.solartechnj.com/course/99-1002.htm.  Training including exam fee and we offer exam passing guarantee.

ITIL V3 Foundation

On February 9 to February 11 we are offering our most popular ITIL® V3 Foundation Training Course. This great ITIL training course is being offered via our LivE online platform. This innovative system allows you to partake in the class from the comfort of your own home.

If you are interested in taking this ITIL training course and certification please contact Michael Hacker via email mhacker@solartechnj.com or by calling me  at 201-807-9889 ext 107.

ITIL Operational Support and Analysis

The 5-day ITIL Operational Support and Analysis Course by Solartech, immerses students in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. Successful implementation of ITIL Operational Support and Analysis best practices enables IT departments to reduce downtime and costs while improving customer satisfaction. In this course, you learn how to plan, implement and optimize the Operational Support and Analysis processes and gain the skills required to take the ITIL Operational Support and Analysis Certification Exam.

The ITIL Operational Support and Analysis Course is for IT professionals involved in IT Service Management implementation and improvement programs and those who want to achieve ITIL Operational Support and Analysis certification. The ITIL v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL Certification Exam on the final day.
For more information regarding our ITIL Operational Support and Analysis, please visit the course site HERE .

 If you are interested in finding out more information, please feel free to email me at mhacker@solartechnj.com.

ITIL Planning, Protection and Optimization

The 5-day ITIL Planning, Protection and Optimization Course by Solartech, immerses students in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with Planning, Protection and Optimization which ensures IT departments can cost-effectively manage customer demand, availability and capacity while mitigating risk. In this course, you learn how to plan, implement and optimize the Planning, Protection and Optimization processes and gain the skills required to take the ITIL Planning, Protection and Optimization Certification Exam.

The ITIL Planning, Protection and Optimization Course is for individuals who have an ITIL v3 Foundation Certificate (or the ITIL v1/v2 Foundation + v3 Foundation Bridge certificate) and want to pursue the intermediate and advanced level ITIL certifications. IT professionals involved in IT Service Management Implementation and programs.
For more information regarding our ITIL Planning, Protection and Optimization Course, please visit the course site HERE .

 If you are interested in finding out more information, please feel free to email me at mhacker@solartechnj.com.

ITIL Service Transition

The 3-day ITIL Service Transition Course by Solartech, immerses students in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. Successful implementation of ITIL Service Transition best practices enables IT departments to develop capabilities for transitioning new and changed services into operations, ensuring that requirements are effectively realized while controlling the risks of failure and disruption.

The ITIL Service Transition Course is for the following Individuals:

• This course is valuable for those who want to achieve the ITIL Intermediate Qualification: Service Transition Certificate.  
• IT professionals working in or new to Service Transition environment and requiring a detailed understanding of the processes, functions, and activities involved. A typical role profile includes: CIOs, Senior IT Managers, IT Managers, IT professionals and IT Service Desk Managers.

For more information regarding our ITIL Service Transition Course, please visit the course site HERE .

 If you are interested in finding out more information, please feel free to email me at mhacker@solartechnj.com.

ITIL v3 Service Operation

This 3-day course ITIL v3 Service Operation course by Solartech, immerses learners in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The main focus areas include Service Transition purpose, principles, processes, activities, functions, technology, and implementation considerations. This course is designed using an engaging case study-based approach to learn the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

Through extensive activities, you will gain knowledge of the Service Operation processes:

• Applying the Incident Management Lifecycle to quickly restore normal operation
• Enabling internal customers to use a service while protecting against unauthorized access
• Preventing recurring problems and resulting incidents with effective Problem Management
• Ensuring decision making that balances stability vs. responsiveness and quality vs. cost

The ITIL V3 Service Course is for Individuals who have an ITIL v3 Foundation Certificate (or the ITIL v1/v2 Foundation + v3 Foundation Bridge certificate) and want to pursue the intermediate and advanced level ITIL certifications.

Individuals who require understanding of the ITIL Service Transition phase of the ITIL core lifecycle and how it’s implemented to enhance the quality of IT service provision within an organization.

IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the processes, functions and activities involved. A typical role profile includes: CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Transition practitioners.

For more information regarding our ITIL SERVICE OPERATION Course, please visit the course site HERE .

 If you are interested in finding out more information, please feel free to email me at mhacker@solartechnj.com.

ITIL v3 Managing Across the Lifecycle Course

The 5-day ITIL® v3 Managing Across the Lifecycle Course by Solartech, is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that leads to the ITIL Expert in IT Service Management recognition. This 5-day course immerses learners in the contents of the ITIL V3 publications; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes covered in the Service Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

The ITIL® v3 Managing Across the Lifecycle Course is for Individuals who hold the ITIL Foundation Certificate in IT Service Management (2 credits from the V3 Foundation or V2 Foundation plus Bridge Certificate) and have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL Service Lifecycle or Service Capability qualifications.

If you are any of the following, this 5-day ITIL® v3 Managing Across the Lifecycle Course is for you:

• Individuals who require a business and management level understanding of the ITIL V3 core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.    
•  Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is the final mandatory module leading to the Expert certification.
•  Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite.
•  A typical role includes (but is not restricted to): CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners.

For more information regarding our day ITIL® v3 Managing Across the Lifecycle Course, please visit the course site HERE .

 If you are interested in finding out more information, please feel free to email me at mhacker@solartechnj.com.

ITIL V3 Strategic Executive Overview

The ½ day ITIL V3 Strategic Executive Overview training is designed to introduce to key principles to IT and Business Executives. This overview can be used to increase the depth of knowledge and commitment of your organization’s journey toward ITIL in a leadership environment. This course will help you understand the ITIL principals, provide insight into how it will assist you and provide direction on how you can start using the ITIL best practices in your organization.

ITIL v3 Strategic Executive Overview is intended for IT and business professionals responsible for planning and executing service management improvement initiatives. The audience needs no experience with ITIL.

• Executives and key stakeholders
• Process Owners and Managers
• Senior technical and operational staff
• IT professionals and Consultants

For more information regarding our day ITIL V3 Strategic Executive Overview training, please visit the course site HERE .

 If you are interested in finding out more information, please feel free to email me at mhacker@solartechnj.com.

ITIL v3 Awareness

The ½ day ITIL Awareness training course provides just the right level of information needed for senior-level managers to appreciate ITIL and draw-up plans for its strategic adoption in their organization. An optional ½ day follow-up workshop is available.

 The intended audience for an ITIL Awareness course is IT and business professionals responsible for setting the strategy and IT objectives of their organization.
For more information regarding our ITIL Awareness training course, please visit the course site HERE .

 If you are interested in finding out more information, please feel free to email me at mhacker@solartechnj.com.

ITIL V3 Foundation Training

The ITIL v3 Foundation Training is a 3 day instructor-led classroom course combining short lectures, practical group exercises, quizzes, a sample exam, and test taking tips to prepare the student to understand and apply ITIL V3 principles, and to pass the (optional) ITIL Foundation certification examination.

 If you are any of the following, this ITIL v3 Foundation Training is for you:

• IT Management
• IT Support Staff
• Business Process Owner
•  IT Developer
• Service Provider
• System Integrator
• IT Consultant
• Business Manager

Our exam passing ratio on the first try is about 95%.  In the event our attendees did not pass the exam on the first try, we will pay for the 2nd exam fee.

For more information regarding our ITIL v3 Foundation Training, please visit the course site HERE . We are currently offering a February 2^nd class. If you are interested in finding out more information, please feel free to email me at mhacker@solartechnj.com.