Archive for category ITIL

ITIL training last week – everyone passed their exams – 100%

We had a three days ITIL V3 foundation class last week.  Since the training was live online, we were not impacted by the snow storm and everyone passed the certification exams first try.

” Class and exam went well (passed with 93%)… Mark did a great job with as an instructor..Was the first time for me to do an online training (have done many webcasts before), and it all worked well and was very convenient.” 

” The class was good.  Mark  is a great instructor!  I passed the exam.”

Out next ITIL training is on 3/24-3/26. If you are interested, please click here to register:
http://www.solartechnj.com/course/99-1002.htm.  Training including exam fee and we offer exam passing guarantee.

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ITIL V3 Foundation

On February 9 to February 11 we are offering our most popular ITIL® V3 Foundation Training Course. This great ITIL training course is being offered via our LivE online platform. This innovative system allows you to partake in the class from the comfort of your own home.

If you are interested in taking this ITIL training course and certification please contact Michael Hacker via email mhacker@solartechnj.com or by calling me  at 201-807-9889 ext 107.

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ITIL Release, Control and Validation

The 5-day ITIL Release, Control and Validation course by Solartech, immerses students in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. Successful implementation of ITIL Operational Support and Analysis best practices enables IT departments to reduce downtime and costs while improving customer satisfaction. In this course, you learn how to plan, implement and optimize the Operational Support and Analysis processes and gain the skills required to take the ITIL Operational Support and Analysis Certification Exam.

The ITIL Release, Control and Validation Course is for individuals who have an ITIL v3 Foundation Certificate (or the ITIL v1/v2 Foundation + v3 Foundation Bridge certificate) and want to pursue the intermediate and advanced level ITIL certifications. IT professionals involved in IT Service Management implementation and improvement programs.
For more information regarding our ITIL Release, Control and Validation course, please visit the course site HERE .

 If you are interested in finding out more information, please feel free to email me at mhacker@solartechnj.com.

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ITIL Operational Support and Analysis

The 5-day ITIL Operational Support and Analysis Course by Solartech, immerses students in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. Successful implementation of ITIL Operational Support and Analysis best practices enables IT departments to reduce downtime and costs while improving customer satisfaction. In this course, you learn how to plan, implement and optimize the Operational Support and Analysis processes and gain the skills required to take the ITIL Operational Support and Analysis Certification Exam.

The ITIL Operational Support and Analysis Course is for IT professionals involved in IT Service Management implementation and improvement programs and those who want to achieve ITIL Operational Support and Analysis certification. The ITIL v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL Certification Exam on the final day.
For more information regarding our ITIL Operational Support and Analysis, please visit the course site HERE .

 If you are interested in finding out more information, please feel free to email me at mhacker@solartechnj.com.

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ITIL Planning, Protection and Optimization

The 5-day ITIL Planning, Protection and Optimization Course by Solartech, immerses students in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with Planning, Protection and Optimization which ensures IT departments can cost-effectively manage customer demand, availability and capacity while mitigating risk. In this course, you learn how to plan, implement and optimize the Planning, Protection and Optimization processes and gain the skills required to take the ITIL Planning, Protection and Optimization Certification Exam.

The ITIL Planning, Protection and Optimization Course is for individuals who have an ITIL v3 Foundation Certificate (or the ITIL v1/v2 Foundation + v3 Foundation Bridge certificate) and want to pursue the intermediate and advanced level ITIL certifications. IT professionals involved in IT Service Management Implementation and programs.
For more information regarding our ITIL Planning, Protection and Optimization Course, please visit the course site HERE .

 If you are interested in finding out more information, please feel free to email me at mhacker@solartechnj.com.

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ITIL v3 Service Offerings and Agreements Capability (SOA)

The 5-day ITIL v3 Service Offerings and Agreements Capability (SOA) Course by Solartech, immerses students in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with Service Offerings and Agreements of services and service delivery.  By implementing ITIL Service Offerings and Agreement best practices, IT departments can ensure high levels of customer satisfaction by integrating demand and supplier management with the service portfolio and service catalog. Students will learn how to plan, implement and optimize the Service Offerings and Agreement processes and gain the skills required to take the ITIL Service Offerings and Agreement Certification Exam.

The ITIL v3 Service Offerings and Agreements Capability (SOA) Course is for Individuals who have an ITIL v3 Foundation Certificate (or the ITIL v1/v2 Foundation + v3 Foundation Bridge certificate) and want to pursue the intermediate and advanced level ITIL certifications.  IT professionals involved in IT Service Management implementation and improvement programs

For more information regarding our ITIL v3 Service Offerings and Agreements Capability (SOA)  Course, please visit the course site HERE .

 If you are interested in finding out more information, please feel free to email me at mhacker@solartechnj.com.

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ITIL Service Transition

The 3-day ITIL Service Transition Course by Solartech, immerses students in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. Successful implementation of ITIL Service Transition best practices enables IT departments to develop capabilities for transitioning new and changed services into operations, ensuring that requirements are effectively realized while controlling the risks of failure and disruption.

The ITIL Service Transition Course is for the following Individuals:

  • This course is valuable for those who want to achieve the ITIL Intermediate Qualification: Service Transition Certificate.  
  • IT professionals working in or new to Service Transition environment and requiring a detailed understanding of the processes, functions, and activities involved. A typical role profile includes: CIOs, Senior IT Managers, IT Managers, IT professionals and IT Service Desk Managers.

For more information regarding our ITIL Service Transition Course, please visit the course site HERE .

 If you are interested in finding out more information, please feel free to email me at mhacker@solartechnj.com.

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