ITIL v3 Service Offerings and Agreements Capability (SOA)

The 5-day ITIL v3 Service Offerings and Agreements Capability (SOA) Course by Solartech, immerses students in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with Service Offerings and Agreements of services and service delivery.  By implementing ITIL Service Offerings and Agreement best practices, IT departments can ensure high levels of customer satisfaction by integrating demand and supplier management with the service portfolio and service catalog. Students will learn how to plan, implement and optimize the Service Offerings and Agreement processes and gain the skills required to take the ITIL Service Offerings and Agreement Certification Exam.

The ITIL v3 Service Offerings and Agreements Capability (SOA) Course is for Individuals who have an ITIL v3 Foundation Certificate (or the ITIL v1/v2 Foundation + v3 Foundation Bridge certificate) and want to pursue the intermediate and advanced level ITIL certifications.  IT professionals involved in IT Service Management implementation and improvement programs

For more information regarding our ITIL v3 Service Offerings and Agreements Capability (SOA)  Course, please visit the course site HERE .

 If you are interested in finding out more information, please feel free to email me at mhacker@solartechnj.com.